Terms & Conditions

1. Devolutions

According to Portuguese Law, you have a maximum of 30 days to exchange or return your product. The product must be in perfect condition and not showing minimal signs of use. The packing and labels must be intact too.
To make an exchange you should contact the Customer Service and have in your possession the purchase invoice.
Exchanges or returns sent by mail without identifying the sender will not be refunded.
There will also not be accepted exchanges or returns sent COD.
In accordance with law, the fashiongateonline.com is required to repay within 30 days of the amounts paid by the consumer, less the value of shipping. In case of return, you must contact us via e-­‐mail or phone and must attach a copy of the invoice of the returned products to the order.
In case of refund, if the product is returned within 30 days (date of postmark of the carrier) from the date of receipt, you will be refunded in cash, by bank transfer in case of payment by credit card or by check in the other cases.

Returns must be sent to the following address:
Gateleven Unipessoal, Lda
Praceta Actor Francisco Lopes Ribeiro 4, Venda Nova
Amadora 2700-007 | Portugal


Service Customer support: +351 214 744 202
Technical support service: +351 214 744 202
Email: geral@fashiongateonline.com

2. Delivery and shipping charges

Our products can be shipped everywhere in the world with the exception of few brands. Your order will be delivered to the address you want. Shipping costs vary from product you choose, and your location. When you choose your address and the products you want the website calculate automatically the shipping costs. Unless you are ordering to Portugal the shipping cost will be free on orders over 50€.

3. Warranty and after-­sales services

All products have a warranty that varies from brand to brand. In Portugal the assistance and repairs is given directly by the brands in their countries. The cost of sending articles is borne by the customer. However, if the guarantee of compliance applies to the product(s) return(s), all shipping costs will be reimbursed to the customer. Any return must be made by mail (or other carrier) to the address given in the first section of this document.
Whatever the problem of your product is, you must contact us to inform us of your return, attach a copy of the invoice and any guarantee to the returned product (in this package).

4. Privacy and personal data

The personal data identified in the registration at the Shop Fashion Gate as required to supply is essential to the provision of service by Fashion Gate. The omission or inaccuracy of the data supplied by the customer are their sole responsibility and may lead to the refusal of the Service by Fashion Gate.

The customer's personal information will be processed and stored and are intended to be used by Fashion Gate in the contractual relationship and / or trade with you, particularly for the purpose of direct marketing by electronic means or otherwise. The provision of data by the Customer assumes the provision of consent for treatment and use by entities for the purposes referred to in the preceding paragraph.

Under the legislation, it is guaranteed to You at no additional charge, the right to access, correct or update your personal data, directly or by written request, as well as the right to object to their use for any activities other than those mentioned above, and for this purpose contact us.

The Fashion Gate Online fully complies with all legal requirements on data protection and electronic commerce. We have a system of data encryption (SSL), which ensures the safety of yourself, and this prevents surf the net with protection, however, since the Internet is an open network, there is a real risk of personal data and other personal information and all content hosted on the Service may travel on the network, against or beyond the control of Fashion Gate, without security, running, including the risk of being accessible and used by unauthorized persons for the purpose, not being able to Fashion Gate be liable for such access or use. Moreover, by using the Service, whether in user view of space available whether in the optical viewer of content, it is noted that may be exposed to content that, contrary to and beyond the control of the Fashion Gate, violate the rules of these General Conditions.

The Fashion Gate reserves the right to amend, at any time and without previous notice, the prices of any products advertised on the website. Be warning about the fact that there could exist a sporadic error in the description and product features. In case of any doubt you always can contact the costumer service.
You authorize Fashion Gate using your contact details and personal data for promotion, advertising and marketing or public relations related to the sale of fashion products and related services.